Who we are
My Perfume House LLC (“My Perfume House,” “we,” “us”) operates a fragrance boutique at 1150 W Belmont Ave, Suite 4, Chicago, IL 60657, and the websites myperfumehouse.com and myperfumehouse.net. This policy explains what personal information we collect through the sites, our forms, events, and consultations, how we use it, who helps us handle it, and the choices you have.
Questions or requests can go to info@myperfumehouse.com or (800) 450-4750.
Information we collect
What you give us.
- Contact and booking forms: name, email, phone, best time to reach you, and details you add, such as occasion, guest count, preferred date, budget, number of gift recipients, or press outlet.
- Orders and RSVPs: name, email, phone, billing and shipping address, what you ordered or reserved, and any notes. Payment card details go to our payment processor. We receive confirmation of payment, not your full card number.
- Newsletter signups and quizzes: email, name, and your answers, such as scent preferences, which we use to tailor recommendations.
- Consultations and visits: what you tell us about the scents you like, dislike, or react to, and your email if you ask for a follow up.
- Messages: emails, calls, and direct messages on social platforms.
We do not ask for sensitive information such as government ID numbers or health records. If you tell us about allergies or sensitivities so we can recommend safely, we use that only for that purpose.
What we collect automatically. When you visit the sites, we and our providers collect your IP address, approximate location, browser and device type, pages viewed, the page that referred you, dates and times, and cookie and pixel identifiers.
What we receive from others. Our payment processor, shipping carriers, email provider, and advertising platforms may send us confirmations, delivery updates, and aggregate or audience information.
How we use information
- To answer your questions and run consultations, private events, and Concierge Gifting.
- To process orders, RSVPs, shipping, refunds, and returns.
- To send confirmations, reminders, and calendar files for events you booked.
- To send the newsletter and offers you asked for, and to personalize recommendations from your quiz answers.
- To measure how the sites perform and improve them.
- To show our ads to people who visited the sites, and to measure whether those ads work.
- To protect the sites, prevent fraud, and meet legal and tax obligations.
Email and text messages
We send email through our email service provider. Every marketing email includes an unsubscribe link, and you can also write to us to be removed. Order and event confirmations are service messages and may still be sent after you unsubscribe from marketing. We do not send marketing text messages unless you separately opt in.
Cookies, pixels, and advertising
The sites use cookies and similar technologies such as pixels. They fall into four groups:
- Essential: keep your cart, session, and security working.
- Preferences: remember choices you make on the site.
- Analytics: show us which pages are used so we can improve them.
- Advertising: let advertising partners such as Meta (Facebook and Instagram) recognize that a browser visited our site, so we can show relevant ads and measure results.
Your controls. You can block or delete cookies in your browser settings, though the cart and checkout may not work without essential cookies. You can manage ad personalization in your Meta account ad preferences, and opt out of interest based advertising from participating companies at optout.aboutads.info or optout.networkadvertising.org. You can also email us at any time to opt out of advertising sharing, and we will act on it.
How we share information
We share information only as needed to run the business:
- Service providers that act for us: website hosting and caching, our online store and events software, payment processors, shipping carriers, our email provider, form and analytics tools, and advertising platforms.
- Legal and safety reasons: to comply with the law, respond to lawful requests, or protect people and property.
- Business changes: if My Perfume House is sold or reorganized, information may transfer to the new owner under this policy.
- With your consent or at your direction.
We do not sell your personal information for money. Some state privacy laws treat sharing data for targeted advertising as a “sale” or “sharing.” Because our advertising partners receive limited site activity data, you can opt out as described in the section on your choices.
How long we keep it
We keep tax and accounting records, including order records, for up to seven years. Newsletter information is kept until you unsubscribe. Other information, such as inquiries and consultation notes, is kept only as long as it is useful for the purpose we collected it, then deleted or anonymized. Analytics and advertising data are kept according to the settings of those tools.
Your choices and rights
You can ask us to tell you what personal information we hold about you, correct it, delete it, or give you a copy. You can also unsubscribe from marketing and opt out of advertising sharing at any time. Send your request to info@myperfumehouse.com. We may need to confirm it is really you before we act, and we will respond within 45 days. Some records, such as tax records, we must keep.
Residents of California and several other states have specific rights under state privacy laws, including the right to appeal a refusal. We honor these requests from anyone who makes them, whatever state they live in, and we will not treat you differently for using your rights. You may use an authorized agent to make a request for you.
Security
We use reasonable safeguards, including encrypted connections, access controls, and reputable vendors. No system is perfectly secure, so please contact us right away if you think your information has been misused.
Children
The sites are not directed to children under 13, and we do not knowingly collect their personal information. Families are welcome in the shop, but orders, forms, and signups should be completed by an adult. If you believe a child gave us information, contact us and we will delete it.
Location and other sites
We are based in the United States, and information is processed here. Links to Instagram, TikTok, YouTube, and other sites lead to services with their own privacy practices, which we do not control.
Changes to this policy
We may update this policy when our practices change. The date at the top of the page shows the latest version. If a change is significant, we will say so on the site or by email.
Contact
My Perfume House LLC
1150 W Belmont Ave, Suite 4, Chicago, IL 60657
info@myperfumehouse.com
(800) 450-4750