Ask, and it is probably here.
We collected the questions Precious gets most often at the counter, at events, and in DMs. If yours is not below, the last block on this page tells you how to reach her directly.
Visit the shop
5 questionsWhere are you located?
1150 W Belmont Ave, Suite 4, Chicago IL 60657. Five minute walk from the Belmont Red Line. Metered parking on Belmont and Racine.
What are your hours?
Tue to Fri 12 PM to 7 PM. Sat 11 AM to 6 PM. Closed Sundays and Mondays. Holiday hours vary, check the events calendar.
Do I need an appointment to walk in?
No. Walk-ins are welcome during open hours. Consultations do need a booked slot so we can give you our full attention.
Is the space accessible?
Ground floor entry with a single step at the door. Restroom is compact. If accessibility affects you, email us before you visit and we will make sure everything works.
Are kids welcome?
Yes during regular hours. Some evening signature events are 21+; each event listing says so. Fragrance samples on skin are always adult-supervised.
Consultations
4 questionsWhat happens in a Fragrance Wardrobe Consultation?
A twenty minute one on one with Precious. She asks about the notes you gravitate toward, the moments you dress for, and what you have loved and hated in the past. You leave with a three bottle map (morning / evening / occasion) and samples to test at home. No pressure to buy. Book a slot on the events page.
Is a consultation actually free?
Yes. Free means free. If you leave with samples and no bottle, we did our job.
I have never worn perfume. Should I still book?
Yes. About a third of consultations are with people who have never owned a bottle. Precious teaches from the ground up.
Can I bring a bottle I already own?
Please do. It tells us what you already respond to (and what you do not) faster than any description.
Events & RSVPs (Events Page coming soon...)
5 questionsHow do I RSVP for an event?
Every event lives on the Events page. Free events use the RSVP button (checkout at zero dollars). Ticketed events use the Buy Ticket button. You get an email confirmation with a calendar file attached.
What if the event is full?
We will typically offer events several times a year so make sure and check in on the events page for updates.
Can I cancel an RSVP?
Free events: just let us know 24 hours before, so we can open your spot to the waitlist. Ticketed events: refund up to 72 hours before, credit toward another event after that.
Is there an age limit?
Most events are all-ages during daytime hours. Signature evening events (with wine service) are 21+. Each event listing notes any age limit.
Do I need to bring anything?
Just yourself. If you own a bottle you love (or hate), bring it. Otherwise we supply the blotters, the samples, and the vocabulary.
Shopping & returns
4 questionsWhat is your return policy?
Unopened bottles: 14 days for in store credit in the form of a gift card (electronic or traditional card). Opened bottles: not refundable (fragrance is a hygiene item).
Do you ship?
No, we do not ship at this time.
Do you sell samples?
Yes, please call or ask a Scent Guide when you visit the store on our sample policy.
Do you offer gift cards?
Yes. Any denomination. Delivered by email or printed at the shop.
Private events
3 questionsCan I book the shop for a private event?
Yes. Six to ten (6-10) guests. Birthdays, bridal showers, corporate gift experiences. We block the shop for you (after store hours), can off you curated, a guided flight, and everyone leaves with a wardrobe. Start a booking through the Contact page.
What is the minimum spend?
Varies by event size and format. Reach out with your date and headcount, we come back with real numbers inside two to three business days.
Do you handle catering?
No, we do not. If you book an event you would need to inform the store manager in advance and provide details to confirm that MPH can help facilitate you catering service.
Concierge gifting
3 questionsWhat is the Concierge Gifting Pilot?
Concierge Gifting is a pilot service we are currently offering through January 2027. Bring your list, we match each recipient to a fragrance, hand-write the note, wrap it, and set it aside for pickup. Ten families or local businesses in the first cohort. Join through the Contact page.
How much does concierge gifting cost?
Pilot pricing depends on the number of recipients and the bottle range you have in mind. Call us at (800) 450-4750 use the concierge tab on the contact form on this website. A concierge team member will get back to you shortly.
Can you ship gifts nationwide?
No, we do not offer shipping at this time.
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Ask us anything.
Precious answers every message herself, usually inside one business day. If it is time sensitive, call the shop.